Polityka wysyłki
SHIPPING POLICY AutoLife Superstore
We aim to provide a smooth and transparent shipping experience for every customer. Please read the information below before placing your order.
1. Free Worldwide Shipping
We offer free worldwide shipping on all orders over 80 PLN. Orders below this amount may be subject to a standard shipping fee displayed at checkout.
2. Processing & Delivery Times
All orders are processed within 1–3 business days (Monday–Sunday) after payment confirmation. Orders are shipped Monday–Friday.
Estimated delivery times:
- Free Shipping: 4–8 business days
Please note that delivery estimates are not guaranteed and may vary due to customs clearance, carrier delays, or other circumstances outside our control. If delivery is significantly delayed beyond the estimated timeframe, consumers have the right to contact us to agree on a new delivery date or, if delivery still cannot be made within a reasonable additional period, to cancel the order and receive a full refund, in accordance with the Act of 30 May 2014 on Consumer Rights.
3. Taxes & Duties
For orders delivered within the European Union, including Poland, all applicable duties and taxes are included in the cost of your order. You will not be charged any additional fees upon delivery.
For orders delivered outside the European Union, local import duties or taxes may apply depending on the destination country. These are the responsibility of the customer and are outside our control.
If you are contacted by customs regarding your order, please email us at info@autos-life.com with your order number and we will assist you promptly.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment at any time.
If you have not received a tracking number within 5 business days of placing your order, please contact our support team.
5. Lost, Delayed, or Damaged Packages
We take shipping issues seriously. If your package is lost, significantly delayed, or arrives damaged, please contact us within 30 days of your expected delivery date.
We will open an investigation with the carrier on your behalf and work to resolve the issue as quickly as possible.
For consumers (natural persons purchasing for personal use): if your order is lost or arrives damaged, you are entitled to a remedy under the Act of 4 November 2022 on product conformity (implementing EU Directive 2019/771). Depending on the circumstances, this may include re-dispatch of the order, a partial refund, or a full refund. We will work with you to find the appropriate resolution promptly.
Please note that once a package has been handed to the carrier, delivery timelines and handling are managed by the third-party carrier. However, we remain committed to assisting you throughout the process.
6. Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are unable to redirect packages once they have been dispatched.
If you notice an error in your address, contact us immediately at highwork59@gmail.com — if your order has not yet been processed, we will do our best to update the details.
We are not responsible for packages delivered to an incorrect address provided by the customer at checkout.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, or refusal of delivery without valid grounds, the customer will be responsible for any reshipping costs.
If a package is returned due to a carrier error or circumstances beyond the customer's control, we will reship the order at no additional cost or provide a full refund, at the customer's choice.
8. Customs & International Shipping
AutoLife superstore ships internationally. While we do everything possible to ensure smooth customs clearance, occasional delays may occur. Customs delays caused by factors outside our control do not, on their own, constitute grounds for an immediate refund. However, if the delay becomes unreasonable, consumers retain the right to set a new delivery deadline and, if it is not met, to cancel the order and receive a full refund in accordance with applicable consumer protection law.
9. Contact & Support
For any shipping questions or concerns, please reach out to our support team:
Email: info@autos-life.com Hours: Monday – Friday, 9 AM – 5 PM CET
AutoLife superstore · Śliska 14, Kraków 30-516, Poland
This Shipping Policy is governed by Polish law and applicable EU consumer protection regulations, including the Act of 30 May 2014 on Consumer Rights and the Act of 4 November 2022 on product conformity. Your statutory rights as a consumer are not affected by this policy.