Polityka zwrotu kosztów

REFUND & RETURNS POLICY AutoLife Superstore

We want every customer to be satisfied with their purchase. This policy explains how we handle returns, refunds, and claims.

1. Right of Withdrawal (14-Day Return)

As required by the Act of 30 May 2014 on Consumer Rights, consumers have the right to withdraw from the contract within 14 days of delivery without giving any reason.

To exercise this right you must notify us at info@autos-life.com within 14 days of receiving your order.

Please note:

  • Return shipping costs are entirely the responsibility of the customer
  • Original shipping costs are non-refundable
  • We do not provide return shipping labels for change-of-mind returns
  • The item must be returned in its original condition and packaging
  • We strongly recommend contacting us before shipping anything back, as in most cases we can resolve your request without a physical return

Refund will be issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier.

2. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, you have the right to a remedy under the Act of 4 November 2022 on product conformity. The statutory period for such claims is 2 years from delivery.

To submit a claim you must provide:

  • Your order number
  • Clear photos of the defective item and packaging
  • Unboxing video (strongly recommended — significantly speeds up resolution)
  • Written description of the issue

No physical return is required for approved defect claims. We handle all such cases digitally. Depending on the nature of the confirmed issue, the available remedies are, in order of preference:

  • Replacement item sent at no cost
  • Partial refund proportionate to the defect
  • Full refund

We will propose a resolution within 3–5 business days of receiving your evidence. If you disagree with our proposed resolution you may escalate as described in Section 6.

3. Change of Mind — No Defect

If you simply change your mind and the item is as described, your options are:

  • Exercise the 14-day right of withdrawal (see Section 1) — at your shipping cost
  • Contact us — in some cases we may offer a partial goodwill refund without return at our discretion

We are not obligated to accept returns or issue refunds beyond the statutory 14-day withdrawal period for change-of-mind requests.

4. Return Shipping

Because we ship internationally, physical returns are generally not required or practical. In the vast majority of cases we resolve claims without asking you to ship anything back.

In the rare event a physical return is necessary:

  • For defective/incorrect items: we cover return shipping costs
  • For change-of-mind returns: customer covers all return shipping costs
  • Return address and instructions will be provided by our support team — do not ship anything back without contacting us first, as unsolicited returns cannot be processed

5. Non-Eligible Claims

The following are not covered under this policy:

  • Claims submitted after 14 days of delivery for change-of-mind returns
  • Damage caused by misuse, improper installation, or normal wear and tear
  • Items damaged after delivery due to customer handling
  • Incorrect item or size selected by the customer at checkout
  • Wrong shipping address provided by the customer
  • Delays caused by customs, carriers, or force majeure

Items from the Organizers & Accessories collection are final sale for change-of-mind returns. Statutory defect rights apply to all products regardless of sale status.

6. Disputes & Escalation

We ask customers to contact us directly before initiating any chargeback or dispute. Most issues are resolved within 3–5 business days.

If you are not satisfied with our resolution you have the right to use out-of-court dispute resolution, including the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

We reserve the right to submit all documentation and evidence to payment processors in cases of unjustified chargebacks.

7. Contact

Email: info@autos-life.com Hours: Monday – Friday, 9 AM – 5 PM CET

AutoLife superstore · Śliska 14, Kraków 30-516, Poland

This policy is governed by Polish law and applicable EU regulations. Your statutory rights as a consumer are not affected by this policy.